ArtPorta - Refund Policy

ArtPorta is a professional portfolio platform built for physical artists. This Refund Policy explains how we handle subscription payments, service issues, and duplicate transactions related to our paid services. Our goal is to provide clarity and transparency so that artists and collectors can use ArtPorta with confidence.

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Refund Policy

At ArtPorta, we are committed to providing dependable access to our subscription and paid chat services. Please review our refund policy below to understand how payments and service issues are handled.

No Refunds Unless Explicitly Stated

ArtPorta does not offer refunds for any subscription or chat service payments unless clearly stated in promotional offers or campaigns. These exceptions are valid only when communicated through ArtPorta’s official channels:

Any refund claims made outside these verified platforms will not be honored.

Payment Ensures Service Availability

Once your payment is processed, it guarantees access to the selected ArtPorta service. If you experience any issues while receiving the service:

  • Our support team will assist you promptly.
  • We will work to resolve any disruptions and ensure full service delivery.
  • Some cases may require manual review, which could cause slight delays — but your service will be provided as soon as possible.
Duplicate Payments

If a duplicate payment is made, ArtPorta will extend your service duration accordingly. No refunds will be issued for duplicate transactions — instead, the extra payment will be converted into additional service days or credits.

If you have any questions or need help, our support team is always here for you. Thank you for choosing ArtPorta!